Return & Refund Policy
30-Day Return Policy:
We provide a 30-day return window from the date of delivery for all eligible items. If 30 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns:
To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging, including any tags or labels.
Restocking Fee:
We are pleased to inform you that we do not charge any restocking fees on returns. Your satisfaction is our priority, and we want to make the return process as smooth as possible.
Initiating a Return:
To initiate a return, please follow these simple steps:
Contact our customer support team: Before sending back the item, please get in touch with our customer support team. You can reach them via email at hello@boogzelclothing.com or through our contact page.
Provide necessary details: When contacting our support team, kindly provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Wait for authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number along with instructions on how to proceed.
Return shipping fee:
No cost when the product is incorrect, damaged by the carrier, or defective in another way. In these cases we can send a returns label or offer a refund on your return cost.
But when the customer purchased the wrong color or size or they no longer want the item, in this case, customers are responsible for the actual cost of return shipping.
Refund Process:
Once we receive your return and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process as outlined above, and then place a new order for the desired item on our website.
Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any return shipping costs in such cases.
Non-Returnable Items:
Please note that certain items are not eligible for return due to hygiene or safety reasons. These items include, but are not limited to, lingerie, swimwear, earrings, and perishable goods.
We hope this policy provides you with clarity regarding our return and refund process. If you have any further questions or concerns, please do not hesitate to contact our customer support team for assistance. Thank you for shopping with BoogzelClothing.com, and we look forward to serving you again!
Contact Info :
Email: hello@boogzelclothing.com
Phone: +33 6 19 23 25 61
